Member contact

Please complete the online contact form below to get in touch with LPPA.

Helpdesk

    If you are struggling to register, log in or re-set your password for PensionPoint, please visit the resource page on our website, which includes videos and FAQs on how to get started.

    If you are struggling to register, log in or re-set your password for My Pension Online, please watch our short video on how to register and activate your account.

    If you are still unable to access your online account, please call the LPPA helpdesk on 0300 323 0260 so we can talk you through the process. Unfortunately, we are unable to respond to these types of query via the online contact form.

    Please be aware that your latest P60 is now available to view in your online account

    You can also find more information about P60s on our website here

    Please be aware that we are still processing 2022 pension increases for a small number of members. Rest assured, if your increase hasn’t been included in your latest payslip, any arrears will be backdated and included in your future payments.

    Alternatively call the LPPA Helpdesk on 0300 323 0260
    Monday-Thursday 9am-5pm, Friday 9am-4pm

    In writing

    Please click below to select the correct location for your scheme:

    LPPA
    PO Box 1381
    Preston
    PR2 0WP
    LPPA
    PO Box 1382
    Preston
    PR2 0WQ
    LPPA
    PO Box 1384
    Preston
    PR2 0WS
    LPPA
    PO Box 1383
    Preston
    PR2 0WR

    Help & FAQs

    Our most frequently asked questions from members all in one place.

    Help & FAQs Help & FAQs

    LPPA News

    All the pension related news in one place.

    News LPPA News