Member contact

If you are struggling to register, log in or re-set your password for PensionPoint, please visit the resource page on our website, which includes videos and FAQs on how to get started.

If you are struggling to register, log in or re-set your password for My Pension Online, please watch our short video on how to register and activate your account.

If you are still unable to access your online account, please call the LPPA helpdesk on 0300 323 0260 so we can talk you through the process. Unfortunately, we are unable to respond to these types of query via the online contact form.

Please be aware that your latest P60 is now available to view in your online account

You can also find more information about P60s on our website here

Please be aware that we are still processing 2022 pension increases for a small number of members. Rest assured, if your increase hasn’t been included in your latest payslip, any arrears will be backdated and included in your future payments.