Complaints and appeals

At LPPA, we take complaints and appeals seriously. If our service has fallen short, we will do everything we can to resolve your issue. Please follow the options below.

Depending on the nature of your complaint or appeal, there are two options available to you:

Our commitment to you

We will acknowledge your complaint within 5 working days and aim to respond to most complaints within 30 working days. If a resolution is likely to take longer, we will provide you with an update.

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