About us

As one of the UK’s leading pension administration companies, at LPPA we support over 2,100 employers and 660,000 members of Local Government, Police and Firefighters’ pension schemes.

What do we do?

  • We help people make sense of their pension.
  • We provide pension administration support to members, employers and clients.
  • We resolve pension queries and make it easy for people to manage their pension.

Committed to excellence

Committed to excellence

Every day, we do our best to make the pension process simple, straightforward and stress-free. 

Forward thinking

Forward thinking

With the help of market-leading knowledge, we come up with new ways to make life easier for our members.

Doing the right thing

Doing the right thing

We listen carefully to feedback, respond quickly to enquiries and go out of our way to make sure everything runs smoothly.

Working together

Working together

We work with 18 clients, over 2,100 employers and 660,000 members to make pension administration easier.

Our story

June 2023

New office

LPPA moves to new office in County Hall, Preston 

June 2023

Automation begins

LPPA’s first key automated pension administration process is rolled out.

January 2023

Cyber Essentials certified

LPPA is certified with Cyber Essentials Plus – a government-backed scheme set up to protect UK businesses from cyberattacks.

December 2022

UPM goes live

UPM, PensionPoint and the UPM employer portal live for all clients.

February 2022

Hammersmith & Fulham

Hammersmith and Fulham Pension Fund become LPPA’s 18th client. 

January 2022

UPM roll out begins

LPPA starts to roll out its new pension administration system (UPM), which includes PensionPoint (new member portal) and the UPM employer portal.

December 2021

LinkedIn launched

LPPA Pensions LinkedIn channel launched. 

September 2021

PASA accredited

LPPA becomes a member of the Pensions Administration Standards Association (PASA), which aims to improve the quality of UK pensions administration services.

June 2021

Happy birthday!

LPPA’s first Birthday. 

April 2021

YouTube launched

LPPA YouTube channel launched

April 2021 

Scam pledge signed

LPPA signs pledge, set up by The Pensions Regulator, to help combat pension scams. 

December 2020

LPPA Pensions

lppapensions.co.uk website launched – to support members and employers with their everyday pension administration queries. 

November 2020

Combating pension scams

LPPA joins the Pension Scams Industry Forum, an industry-wide forum to tackle the problem of pension scams.     

June 2020

LPP split

LPP is split into two independent companies – LPPI (Local Pensions Partnership Investments) and LPPA (Local Pensions Partnership Administration).

October 2018

Brent Pension Fund

Brent Pension Fund becomes LPP’s 17th client.

April 2018

My Pension Online

LPP’s secure member portal (My Pension Online) is launched.


Havering and Kent Fire & Rescue Service

Havering Pension Fund and Kent Fire and Rescue Service join LPP as new clients.

From April 2016

LGPS pools

LPP one of eight LGPS pools is established to support a number of Local Government, Police and Firefighter Pension Schemes.

April 2016

LPP / LPPI launched

LPP and LPPI are launched – Lancashire County Council (LCC) and London Pensions Fund Authority (LPFA) join together to combine their funds.


Government plans

The government announces plans to create pools from 89 Local Government Pension Schemes (LGPS) to attract investors.

Environmental responsibility

We like to keep one eye on the environment. By using online portals to send and receive customer information, we help to reduce paper and our carbon footprint.

Our social responsibility

We support people from all walks of life – from different ages and cultures to different occupations and financial situations.

Our sister company, LPPI, has also committed to achieve net zero emissions by 2050

A few kind words from our members

Very helpful, patient and understanding.
LPPA active member – Lancashire County Pension Fund
The consultant was absolutely excellent – their individual help was very good. Thank you very much.
LPPA member – Ealing Pension Fund
The adviser I spoke to was very helpful, very easy to understand – a credit to you.
LPPA deferred member – Lancashire County Pension Fund
Excellent service provided – was very patient and explained everything to me. A credit to the team. Thank you very much for your help.
LPPA member – pensioner – London Fire Brigade
The advisor I got was very clear, very precise, very friendly and gave me everything I needed.
LPPA deferred member – Lancashire County Pension Fund

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