Putting members first
At LPPA, we know how important it is to get our communications right and provide the best possible service for our members.
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Last year, we created some Member Panels consisting of members from our Local Government, Police and Firefighters’ Schemes.
The purpose of the panels is to discuss our communications, find out what’s missing and constantly improve our approach. At each session we focus on a different area, such as emails, web pages or member letters, and we ask for honest feedback on how we might improve our communications going forward.
We’d like to pass on a big thank you to all our panel members who have given up their time to share their thoughts and opinions. We really appreciate your support.
