Accessing My Pension Online

The easiest way to register is to follow these simple steps:

1. Go to the Access my online account page of our website, select Register, then select your Scheme from the drop-down boxes and click Go.

2. Enter your surname, National Insurance (NI) number, date of birth and email address, and click Register.

• If your email address is on file – you’ll receive an email with your activation key and a link to complete your sign-up details.

• If your email address is not on file – you’ll receive a letter in the post, with your activation key (this may take a few days to arrive).

3. Once you’ve received your email or letter, go to the Access my online account page, click Activate, select your Scheme (as before), and click Go.

4. Enter your details as before (surname, NI number etc), along with your activation key (making sure the capitals / lower case letters match). Once accepted, you’ll just need to create your username, password and two security questions.

That’s it – you’re good to go!

You can also watch our video about how to register and activate your account here:

How to register and activate a My Pension Online account

If you’re having trouble logging in, from the homepage of this website:

1. Click My Pension Online and click through selecting your scheme, then click ‘Go’.
2. Select ‘Forgotten username/password’.
3. Enter the requested details.
4. You will receive an email to change the forgotten details, allowing you to log on to My Pension Online as normal.

If you’ve been having trouble activating and logging in to your online account, the easiest way to get started is to follow these simple steps:  

1. Go to the Access my online account page of our website. Then select Register and your Scheme from the drop-down boxes and hit the Go button. 

2. Enter your surname, National Insurance (NI) number, date of birth and email address, and click Register.  

If your email address is on file, you’ll receive an email with your activation key and a link to complete your sign-up details. 

If your email address is not on file, you’ll receive a letter in the post, with your activation key (this may take a few days to arrive). 

3. Once you’ve received your email or letter, go to the Access my online account page, select Activate and enter your Scheme (as before). Then click Go. 

4. Enter your details as before (surname, NI number etc), along with your activation key (making sure the capitals / lower case letters match). Once accepted, you’ll just need to create your username, password and two security questions. 

That’s it – you’re good to go! 

You can also watch our short video on how to register and activate your account:  

 How to register and activate your account 

Your work pension – This is the money that’s taken directly from your wage each month and topped up by your employer. To view your contributions and calculate your latest benefits, you need to set up an account and register your details at My pensions online

Your state pension – As long as you have paid the necessary national insurance contributions, you will also be entitled to a state pension (when you reach State Pension Age). Full details of your state pension benefits are available at the gov.uk website