How to reset your password for My Pension Online

If you forget your password or want to change it to log in to My Pension Online, don’t worry. You just need to reset it. Resetting your password is quick and easy too. Just watch the video, or follow the simple steps below, to learn now.



  1. Log in to your account

Go to the My Pension Online log in page and click on “Login”, which you can find under “Member Login.”

2. Go to Forgotten your password

This will take you to the Member log in page. Now, under the box that says password, click on: “Forgotten your password?” Make sure the username and password box are clear when you do this.

3. Enter your username / email address

You should now be on a screen titled: “Forgotten your Password”. Now, fill in either your email or username and click submit.

You should see this screen:

4. Wait for our email

All you need to do now is wait for us to email to you. Once you receive it, you’ll be asked to create a new password. Click submit and you will be ready to log in with your new details.



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