Customer Care

Our members are at the heart of all we do. However, we understand that sometimes we might not get it quite right. The following pages will provide you with all the information you need to understand your right to raise a dispute. You will also find details of how we use your data both internally and with third parties.

Complaints procedure

For members: find out how to make a complaint.

Internal Dispute Resolution Procedure

National Fraud Initiative (Cabinet Office)

Data Protection