UPM launched
– Bexley Pension Fund goes live
– Ealing Pension Fund goes live
– Hammersmith & Fulham Pension Fund joins as new clients and go live on PensionPoint
Project PACE
During 2022, we moved all our clients over to a new pension administration system, known as Universal Pensions Management (UPM). We called this implementation process Project PACE.
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The purpose of the new UPM system is to make the pension administration process simple, straightforward and stress-free. Some of the benefits will be available from day one, while others will be introduced a few months after the system is launched.
To ensure a seamless process, we will be moving different clients over to UPM at different points throughout 2022 – in two phases.
Phase 1 clients (January – May)
Bexley Pension Fund, Ealing Pension Fund, Hammersmith & Fulham Pension Fund, London Pensions Fund Authority (LPFA), Hertfordshire County Council Pension Fund, Hertfordshire Fire & Rescue Service, London Fire Brigade, Kent Fire & Rescue Service, Bedfordshire Fire & Rescue service
Phase 2 Clients (October – December)
Lancashire County Pension Fund, Brent Pension Fund, Havering Pension Fund, Newham Pension Fund, Cumbria County Council Pension Fund, Cumbria Fire & Rescue Service, Mersey Fire & Rescue Service, Lancashire Constabulary, Lancashire Fire & Rescue Service
During this phased approach, we will keep members and employers fully updated on what to expect and how they will be affected by the changes.
We will be sending out a series of communications to members and employers ahead of the move – including emails, videos and employer training sessions to make sure everything runs smoothly.
We will also be sending out follow-up communications to help members and employers adjust to the new online portals and adapt to any new processes.
