Important note to Members with an AVC with Prudential

We are aware that there have been some delays in the investment of AVC contributions and the disinvestment of AVCs for retirement purposes. We have been in contact with the Prudential to try to resolve these issues and the Prudential issued an update to Local Pensions Partnership Administration (LPPA) on the 12th February 2021, an extract of which is below:

“As you know Prudential has been experiencing delays in the processing of some transactions. The delays have been caused by the impact of COVID and the majority of colleagues working from home following the latest lockdown. This has impacted our productivity and recovery plans. The implementation of a new system that has taken additional time to embed within our processes has also contributed to the delays.

The situation has been escalated to the highest level within Prudential and we are committed to resolving the delays as quickly as possible.

Once we have the relevant information, I will contact you again with further details as to how we propose to clear the backlog and within what timescales.

Finally, I would like to emphasise that there will be no financial detriment to a member’s claim or investment as a result of the delays”

If you have an AVC with Prudential you can contact them on 0345 6000 343.

Please note: Prudential cannot accept AVC applications using this number.