What is Mimecast?
Mimecast is our secure email gateway, helping us verify messages from our Contact Centre and keep your data safe.
How does Mimecast work?
Mimecast works by scanning and securing emails before they reach your inbox, ensuring only genuine messages get through.
1. We’ll reply using “Mimecast”
To keep your information safe, we send our emails through Mimecast – a trusted email security platform used by organisations worldwide.
2. You’ll need to register to view your message
The first time you receive an email from us via Mimecast, you’ll be asked to create a secure account. Once registered, you can log in any time to view your messages.
3. Why we use Mimecast
We use Mimecast for all emails, including general queries, to make sure your personal information stays protected.
4. Please don’t reply to the Mimecast email
The email address used is “Do not reply”, so if you reply it, we won’t receive it. If you need to get back in touch with us, please use our online contact form again.
Mimecast FAQs
Mimecast is a secure email platform used by organisations worldwide to protect sensitive information. We use Mimecast for all emails, including general queries, to make sure your personal data stays safe. This means any email you receive from us through Mimecast is genuine and part of our secure communication process.
To view your secure message:
- Open the email from us with the subject line: “You have a secure message from LPPA”.
- Click the link in the email.
- Log in using the email address we sent the message to and your Mimecast password.
- Once logged in, you can read your secure message.
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If this is your first time using Mimecast:
- Open the email from us with the subject line: “You have a secure message from LPPA”.
- Click the link in the email.
- Follow the on-screen instructions to create your account:
- Enter your email address.
- Create a password.
- Once registered, you can log in any time to view your secure messages.
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Click Secure Messaging Service
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Create a new password
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Type in your email & password
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Click on your email
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View the message
View our Pension Scams page for more information on how take our responsibility for you seriously.
