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Please use the drop down list below to select a reason for your enquiry. You can then complete the online contact form to get in touch with our team.

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    I want to start taking my pension - what's the process?
    If you're still paying into your pension you need to follow some steps, which starts with letting your employer know.

    How much of my pension can I take as a lump sum?
    You can normally take up to 25 per cent of the value of your pension as a tax-free lump sum when you retire.

    If I change my working hours, does that affect my pension?
    Your pension is based on what you earn, so, it should only affect your pension if your pay is reduced.

    I want to start taking my pension - what's the process?

    Learn more

    How much of my pension can I take as a lump sum?

    Learn more

    If I change my working hours, does that affect my pension?

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    How do I update my beneficiary?
    You can do this via PensionPoint, your secure online account.

    How do I know if I am eligible for a death grant?
    You're always eligible for a death grant if you're still paying into your scheme (and sometimes if you're retired).

    What does my spouse/child get if I die?
    They may be entitled to receive a survivor's pension.

    How do I update my beneficiary?

    Learn more

    How do I know if I am eligible for a death grant?

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    What does my spouse/child get if I die?

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    I can't register, log in or change my password.
    For PensionPoint troubleshooting, visit our Help Hub.

    My salary is wrong on PensionPoint.
    This figure is based on the latest information from your employer. For an up-to-date estimate, you might find our online calculators useful.

    I can't see my documents on PensionPoint.
    This may be a known issue we are currently trying to resolve. Visit our Help Hub for more details.

    I can't register, log in or change my password.

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    My salary is wrong on PensionPoint.

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    I can't see my documents on PensionPoint.

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    Still can't find what you're looking for? Search our Help Hub

    How do I change my bank details?
    You can update your details via PensionPoint, unless your pension is with Brent, Ealing, Havering or Newham.

    How do I change my marital status or surname?
    You can update your details on PensionPoint.

    How do I update my new address?
    You can update your address via PensionPoint.

    How do I change my bank details?

    Learn more

    How do I change my marital status or surname?

    Learn more

    How do I update my new address?

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    Still can't find what you're looking for? Search our Help Hub

    Why have I been enrolled/re-enrolled to my pension scheme?
    Your employer sets up your pension account when you start your job and has to re-enroll you every three years.

    How much does my employer pay?
    The contribution amounts differ for each employer.

    Why is my refund less than I expected?
    This is likely to be due to tax deductions on your contributions.

    Why have I been enrolled/re-enrolled to my pension scheme?

    Learn more

    How much does my employer pay?

    Learn more

    Why is my refund less than I expected?

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    When / how will I get my payslips?
    You can access your payslips via PensionPoint, unless your pension is with Brent, Ealing Havering or Newham.

    How does the annual allowance increase affect me?
    It gives you a higher threshold (up to £60,000) of pension savings for the tax year.

    My tax code is wrong.
    If you think your tax code is incorrect, please contact HMRC.

    When / how will I get my payslips?

    Learn more

    How does the annual allowance increase affect me?

    Learn more

    My tax code is wrong.

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    Can I transfer all my pensions into this one?
    You may be able to transfer your pension, but you must do this within 12 months of joining your scheme.

    Can I transfer my pension out?
    You may be eligible to transfer your pension, but there are some restrictions.

    I am getting divorced, what do I need?
    You'll need to request details of your pension benefits (known as a Cash Equivalent Transfer Value or a CETV).

    Can I transfer all my pensions into this one?

    Learn more

    Can I transfer my pension out?

    Learn more

    I am getting divorced, what do I need?

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    How do I top up my pension?
    Depending on your scheme, you can do this in three ways - with an AVC, APC or added pension.

    What happens to my AVC, APC or added pension if I leave the scheme?
    Your extra contributions will stop. You may also have other options of what to do with your contributions, depending on the scheme rules.

    How do I reduce my contributions (50/50 option)?
    If you're an LGPS member, you have the flexibility to reduce your contributions and build up half your pension (the 50/50 option).

    >How do I top up my pension?

    Learn more

    What happens to my AVC, APC or added pension if I leave the scheme?

    Learn more

    How do I reduce my contributions (50/50 option)?

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    I can't find my transfer in on my statement?
    If your transfer was completed before 31 March 2023, the transfer will be included in your annual pension figures.

    How is my pension worked out?
    Your pension benefits are calculated based on your earnings and how long you’ve been in the scheme.

    What is an annual benefit statement (ABS)?
    Your ABS is a summary of your pension benefits for the year.

    I can't find my transfer in on my statement?

    Learn more

    How is my pension worked out?

    Learn more

    What is an annual benefit statement (ABS)?

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    When / how will I get my P60?
    Your P60 will be available to download on PensionPoint by end of May each year (unless your Pension is with Newham, Ealing, Brent or Havering).

    What is a P60?
    A P60 is a statement that you receive at the end of each tax year (5 April), which shows your tax for the year.

    When / how will I get my P60?

    Learn more

    What is a P60?

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    I want to start taking my pension - what's the process?
    If you're still paying into your pension you need to follow some steps, which starts with letting your employer know.

    How much of my pension can I take as a lump sum?
    You can normally take up to 25 per cent of the value of your pension as a tax-free lump sum when you retire.

    If I change my working hours, does that affect my pension?
    Your pension is based on what you earn, so, it should only affect your pension if your pay is reduced.

    I want to start taking my pension - what's the process?

    Learn more

    How much of my pension can I take as a lump sum?

    Learn more

    If I change my working hours, does that affect my pension?

    Learn more

    Still can't find what you're looking for? Search our Help Hub

    If you want to know more about the age discrimination remedy (McCloud ruling) and how it might affect you, visit our dedicated web page.

    If you want to know more about the age discrimination remedy (McCloud ruling) and how it might affect you, visit our dedicated web page.

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