Member contact form

Please use the drop down list below to select a reason for your enquiry. You can then complete the online contact form to get in touch with our team.

PensionPoint unavailable 11 June

Due to essential maintenance work, the PensionPoint website will be unavailable on Wednesday 11 June, 8.30am – 12pm. We are sorry for any inconvenience this may cause.

Opening hours

Our Contact Centre is closed for staff training from 3pm-5pm on Tuesday 10 June. We are open as normal on Wednesday 11 June (from 9am – 5pm).

Contact form

I want to start taking my pension - what's the process?
If you're still paying into your pension you need to follow some steps, which starts with letting your employer know.

How much of my pension can I take as a lump sum?
You can normally take up to 25 per cent of the value of your pension as a tax-free lump sum when you retire.

If I change my working hours, does that affect my pension?
Your pension is based on what you earn, so, it should only affect your pension if your pay is reduced.

I want to start taking my pension - what's the process?

How much of my pension can I take as a lump sum?

If I change my working hours, does that affect my pension?

Still can't find what you're looking for? Search our Help Hub

How do I update my beneficiary?
You can do this via PensionPoint, your secure online account.

How do I know if I am eligible for a death grant?
You're always eligible for a death grant if you're still paying into your scheme (and sometimes if you're retired).

What does my spouse/child get if I die?
They may be entitled to receive a survivor's pension.

How do I update my beneficiary?

How do I know if I am eligible for a death grant?

What does my spouse/child get if I die?

Still can't find what you're looking for? Search our Help Hub

I can't register, log in or change my password.
For PensionPoint troubleshooting, visit our Help Hub.

My salary is wrong on PensionPoint.
This figure is based on the latest information from your employer. For an up-to-date estimate, you might find our online calculators useful.

I can't see my documents on PensionPoint.
This may be a known issue we are currently trying to resolve. Visit our Help Hub for more details.

I can't register, log in or change my password.

My salary is wrong on PensionPoint.

I can't see my documents on PensionPoint.

Still can't find what you're looking for? Search our Help Hub

How do I change my bank details?
You can update your details via PensionPoint, unless your pension is with Ealing, Havering or Newham.

How do I update my new address?
You can update your address via PensionPoint.

How do I change my relationship status or surname?
Please send us a message via the online contact form below and upload proof of ID (eg a copy of your marriage certificate).

How do I change my bank details?

How do I update my new address?

How do I change my relationship status or surname?

Please send us a message via the online contact form below and upload proof of ID (eg a copy of your marriage certificate).

Still can't find what you're looking for? Search our Help Hub

Why have I been enrolled/re-enrolled to my pension scheme?
Your employer sets up your pension account when you start your job and has to re-enroll you every three years.

How much does my employer pay?
The contribution amounts differ for each employer.

Why is my refund less than I expected?
This is likely to be due to tax deductions on your contributions.

Why have I been enrolled/re-enrolled to my pension scheme?

How much does my employer pay?

Why is my refund less than I expected?

Still can't find what you're looking for? Search our Help Hub

When / how will I get my payslips?
You can access your payslips via PensionPoint, unless your pension is with Brent, Ealing Havering or Newham.

How does the annual allowance increase affect me?
It gives you a higher threshold (up to £60,000) of pension savings for the tax year.

My tax code is wrong.
If you think your tax code is incorrect, please contact HMRC.

When / how will I get my payslips?

How does the annual allowance increase affect me?

My tax code is wrong.

Still can't find what you're looking for? Search our Help Hub

Can I transfer all my pensions into this one?
You may be able to transfer your pension, but you must do this within 12 months of joining your scheme.

Can I transfer my pension out?
You may be eligible to transfer your pension, but there are some restrictions.

I am getting divorced, what do I need?
You'll need to request details of your pension benefits (known as a Cash Equivalent Transfer Value or a CETV).

Can I transfer all my pensions into this one?

Can I transfer my pension out?

I am getting divorced, what do I need?

Still can't find what you're looking for? Search our Help Hub

How do I top up my pension?
Depending on your scheme, you can do this in three ways - with an AVC, APC or added pension.

What happens to my AVC, APC or added pension if I leave the scheme?
Your extra contributions will stop. You may also have other options of what to do with your contributions, depending on the scheme rules.

How do I reduce my contributions (50/50 option)?
If you're an LGPS member, you have the flexibility to reduce your contributions and build up half your pension (the 50/50 option).

>How do I top up my pension?

What happens to my AVC, APC or added pension if I leave the scheme?

How do I reduce my contributions (50/50 option)?

Still can't find what you're looking for? Search our Help Hub

Your Annual benefit statements (ABS) will be available to view on PensionPoint by 31 August

I can't find my transfer in on my statement?
If your transfer was completed before 31 March 2023, the transfer will be included in your annual pension figures.

How is my pension worked out?
Your pension benefits are calculated based on your earnings and how long you’ve been in the scheme.

What is an annual benefit statement (ABS)?
Your ABS is a summary of your pension benefits for the year.

I can't find my transfer in on my statement?

How is my pension worked out?

What is an annual benefit statement (ABS)?

Still can't find what you're looking for? Search our Help Hub

When / how will I get my P60?
Your P60 is usually available to view via your online PensionPoint account, no later than 31 May each year.

What is a P60?
A P60 is a statement that you receive at the end of each tax year (5 April), which shows your tax for the year.

When / how will I get my P60?

What is a P60?

Still can't find what you're looking for? Search our Help Hub

I want to start taking my pension - what's the process?
If you're still paying into your pension you need to follow some steps, which starts with letting your employer know.

How much of my pension can I take as a lump sum?
You can normally take up to 25 per cent of the value of your pension as a tax-free lump sum when you retire.

If I change my working hours, does that affect my pension?
Your pension is based on what you earn, so, it should only affect your pension if your pay is reduced.

I want to start taking my pension - what's the process?

How much of my pension can I take as a lump sum?

If I change my working hours, does that affect my pension?

Still can't find what you're looking for? Search our Help Hub

If you want to know more about the age discrimination remedy (McCloud ruling) and how it might affect you, visit our dedicated web page.

To upload forms and documents relating to the age discrimination remedy, please continue to the online contact form.

If you want to know more about the age discrimination remedy (McCloud ruling) and how it might affect you, visit our dedicated web page.

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To contact LPPA or upload documents, please use our secure online messaging facility in the Message Centre section of PensionPoint.

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If you are not yet a member of Cumbria Pension Fund or have only recently joined, please select the ‘No fund’ option from the drop-down menu above.

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LPPA Contact Centre

Monday-Thursday: 9am-5pm

Friday: 9am-4pm

(closed on bank holidays)

In writing

LPPA

PO Box 1383

Preston

PR2 0WR

Please note

Our Contact Centre closes for staff training between 3 – 5pm on the second Wednesday of each month.

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