LAPF Investment Awards
LPPA wins the 2025 Pension Administration award – for excellence across all areas of the business.
About us
As one of the UK’s leading pension administration companies, at LPPA we support over 2,100 employers and 660,000 members of Local Government, Police and Firefighters’ pension schemes.
What we do
Getting to know LPPA
When you’re working hard for your community, it’s good to know that your pension is ticking along nicely. And although there may be periods where you don’t pay it much attention, there will also be times when you want to ask questions, check your benefits and make one or two adjustments.
That’s where we come in. At LPPA, we take care of those everyday details, from setting up you pension and adding in your beneficiaries, to estimating your benefits and helping you get ready for retirement. Whether you work for a local authority, police, fire service or a different employer altogether, we’re here to make sure everything runs smoothly.
The good news is that when it comes to pensions, we’re something of an expert. We support Members from all different backgrounds and careers, right across the country – from London to Lancaster and Bedford to Blackburn.
Always doing the right thing
Every day, we do our best to make the pension process simple, straightforward and super-efficient. And we work with thousands of employers from across the country, to provide a friendly, stress-free service for Members like you.
As well as being forward-thinking and committed to excellence, we go out of our way to do the right thing and work together to get the best possible results. These sentiments inspire us to constantly raise the bar, improve our service, and come up with new ways to make your life easier.
Always by your side
The secret of our success is that we put you at the heart of everything we do. We listen carefully to your feedback, respond quickly to your enquires and even try to walk in your shoes. It means you can rely on us from the minute you join your pension scheme, to the day you decide to take your hard-earned cash – and for every moment that life brings in-between.
If you ever have any queries along the way – our friendly team of experts are on hand to help. No question is too big or too small and while we’re taking care of you, we’ll leave you, the heroes of our society, to protect and support our towns, cities and communities.
Who we support
We’re proud to work in partnership with 19 public sector organisations across the UK – including 11 Local Government Pension Schemes (LGPS), 7 Firefighters’ Pension Schemes (FPS) and 1 police pension scheme (PPS).
Clients
We work with 19 partners, including the local government authorities and police and fire services mentioned above. To find out more, see our ‘Working in partnership’ section below.
Employers
We support over 1,500 active employers from a diverse range of organisations – young and old, large and small – helping them to send us the information we need to pay members’ pensions.
Members
We help over 738,000 members of our partners’ public sector pension schemes – people of different ages and backgrounds – from setting up their pensions to preparing them for retirement.
Our story
From now to then
We’ve achieved a lot over the years. Scroll through the LPPA timeline to discover some of our key highlights.
Our commitment to the world around us
Our environmental responsibility
We always like to keep one eye on the environment. By using our online portals to send and receive customer information, we help reduce paper use and lower our carbon footprint.
Our social responsibility
We support people from all walks of life and get behind charities and campaigns that promote diversity – especially in today’s digital world.
Our values
Committed to excellence
Every day, we do our best to make the pension process simple, straightforward and stress-free.
Forward thinking
With the help of market-leading knowledge, we come up with new ways to make life easier for our members.
Doing the right thing
We listen carefully to feedback, respond quickly to enquiries and go out of our way to make sure everything runs smoothly.
Working together
We work with 19 clients, over 1,500 active employers and 738,000 members to make pension administration easier.
A few kind words from our customers
Like what you see?
Why not view our vacancies and join the LPPA team?
