At LPPA, we understand that the success of our business is tied to the growth and development of our team members. That’s why we’re proud to offer comprehensive, up-to-date pension administration training to our employees. We support career progression by collaborating with external training providers too, as this isn’t just a benefit to our employees, it also enhances the member experience.

In the complex world of pensions, staying current with industry standards and regulations is really important. So, we spare no effort in ensuring that our employees are equipped with the latest knowledge and skills. Plus, our in-house training keeps team members up to date with any changes in the pension industry, ensuring accuracy and compliance in their work.

Some of our employees like to go a step further and pursue formal qualifications. That’s where our collaboration with external training providers comes into play. And we actively support and encourage our team to further their development with a professional accreditation.

Here’s what some of our employees have to say about their training….

The training course was very beneficial for my role in pension administration and on the Helpdesk. It provided me with an in-depth knowledge of both defined contribution and defined benefit pension schemes. It also covered the processes a member may go through, eg retirement/transfers/bereavement and the regulations/protections involved.’

Susan Houghton – Pension System Specialist

‘Completing the CIPP (Chartered Institute of of Payroll Professionals) Pension Administration qualification helped me to develop my understanding of pensions, especially in complex areas such as Transfers, Bereavements and Auto-enrolment. I now feel much more confident when I receive a query/question, which relates to an area of pensions that I do not deal with on a day-to-day basis. It also helped in my application for my current role of Retirements Principal, as I was able to showcase a broader perception of pensions.’

Ally Whittam – Principal Pensions Administrator

The benefits of committing to employee development extends far beyond our internal operations. When our teams are armed with the latest knowledge and qualifications, our members reap the rewards.

By investing in our people, we not only empower them to excel in their roles but also commit to a better member experience.