LPPA helpdesk update
Due to the impact of Covid and the launch of our new member web portal (PensionPoint), your members may be experiencing longer wait times than normal when contacting the LPPA helpdesk.
Please encourage your employees to use our online contact form for non-urgent queries. And rest assured, we will respond to their calls and queries as soon as possible.
The opt out process
If you want to understand more about the process for members opting out of their pension, there is a page on our website that tells you (and your members) all about it.
Take a look and see for yourself.
UPM training updates
Initial training for our new administration system (UPM) is now finalised for Bexley and Ealing. We will also be putting together some training videos for anyone who missed these sessions.
LPFA and Hertfordshire can still book their training sessions online.
Employer responsibilities for ill health retirement
If you want to know more about employer responsibilities for ill health retirement, there’s a page dedicated to it on our website.
There’s also a useful video on our YouTube channel.
Our new home on LinkedIn
Over the next 12 months, we’re planning to start posting more updates on LinkedIn for you and your members. We recently set up a brand new LPPA pensions page. So, feel free to share, like and add your comments. And if you don’t already follow us, don’t forget to add us to your list.
What are your pension priorities for 2022?
Please take a moment to complete our 30-second survey.