AI and your pension
Important guidance to help you stay safe when using AI tools alongside your pension information.
Protect your personal information
Artificial Intelligence (AI) tools can be helpful for general questions, but it’s important to be careful when using them with your personal pension details.
If you enter information from a pension document such as an annual benefit statement, retirement letter or pension payslip into an external AI tool, please be aware that:
- Your information may not remain private.
- Many AI platforms store or reuse the data you provide.
- Once shared, your details could become part of a wider dataset that you can’t fully control.
To keep your information safe, you should avoid entering personal or identifiable pension details into AI tools.
Watch out for scams
Some scammers now use AI to create convincing messages or documents that appear official. LPPA will never ask you to use AI tools or share personal information through them. If you are unsure whether a message is genuine, contact us directly.
For more information on how to avoid pension scams, visit our dedicated web page.
Think carefully before using AI for pension queries
AI tools can be useful for quick, general information but you shouldn’t rely on them to:
- Interpret your pension documents
- Explain your benefits
- Provide pension-specific guidance
- Help you make financial decisions
AI‑generated answers may be incomplete or inaccurate, which could lead to misunderstanding your pension benefits or making incorrect financial choices. If you need help understanding something in your pension documents, please contact LPPA directly. We can support you by explaining how your pension works and what your documents mean.
Important
Information generated by external AI tools is not reviewed, approved or validated by LPPA. You are responsible for any decisions or actions you take based on AI‑generated information and LPPA cannot accept responsibility for the outcomes.
Avoid using AI for financial planning
While LPPA can help you understand your pension and explain the information in your documents, we cannot provide financial advice or guide you on what decisions to make.
Despite what some people think, AI tools are not a safe alternative. They can give incomplete or inaccurate information, which may lead to poor financial choices.
If you need help with financial planning or deciding your long‑term options, it’s important to speak to an independent, regulated financial adviser.
