Introducing the LPPA Employer Engagement Team
If you have any questions about your company pension scheme and your responsibilities as an employer, the LPPA Employer Engagement Team is on hand to point you in the right direction. We’ve put together this page to give you some background on who we are, what we do and the different ways we can help.
Who we are
Engagement Operations Manager
Employer Engagement Advisor
Employer Engagement Advisor
Find out more about the team…
Emily has worked in the LPPA Employer Engagement Team for over two years and was promoted to Engagement Operations Manager in 2023. During that time, she has been involved in everything from creating presentations that help to make pensions more understandable, to providing essential support for Employers. Prior to joining the Team, Emily worked in LPPA’s Operation Teams for over four years across all aspects of pensions for the Clients she now oversees. These include Bexley, Ealing and London Pensions Fund Authority (LPFA). Emily is also our UPM specialist, providing key support and guidance for Employers.
Judith has worked in the pensions industry for 15 years and joined the LPPA Employer Engagement Team in early 2021. During that time, she has worked with technical teams, HR and training and marketing and communications. Judith also has knowledge and experience from roles outside of pensions and the ability to take a step back from the regulations and help it all make sense to the lay person. She is passionate about enhancing the member and employer experience and is constantly looking at ways LPPA can continue to make improvements.
Jessica has worked for LPPA since 2019 and joined the Employer Engagement Team in early 2023. She has previously worked in a number of operational teams, where she gained a broad knowledge and skillset in pension processes and procedures. In addition to processing, she has invaluable experience in training and customer services.
Connor joined LPPA in 2023 and is a dedicated Employer Engagement Advisor. He has a passion for developing meaningful partnerships between organisations and employers by providing essential support where required. Connor has spent several years working within debt management and financial solutions advice and has been responsible for providing customer service across a number of industries. His collaborative approach, coupled with strong communication skills, fosters engagement, and promotes a culture of continuous learning.
Maisie has worked for LPPA since 2021 and joined the Employer Engagement Team in 2023. She is driven by new challenges and always looking for ways to improve LPPA’s service. Starting on the Bereavements Team, she gained knowledge and experience in processing and administering pension benefits and has also worked in a number of administrative and customer service roles outside of the pensions industry. Maisie is passionate about customer service and always looking for new opportunities to expand her skills and develop her role as an Engagement Advisor.
What we do
Crucial points of contact
We’ll provide you with a dedicated engagement officer, who will give you that all-important individual support.
We will support and guide you through the employer portal and the submission of information to LPPA.
Informative classroom learning
We can offer you regular employer training, ranging from our introductory Scheme Essentials sessions, to teaching you about the more technical areas of pensions.
We produce a range of supportive literature for employers to help you grow and build your pension knowledge. From pension estimate leaflets to booklets about bereavement, our guides aim to cut through the noise and tell you what you need to know.
Our YouTube channel has lots of helpful videos to support and guide you through specific processes and the technical aspects of pensions.
A dedicated website
We’ve dedicated an area of our website www.lppapensions.co.uk/employers/ specifically to employers. This includes a range of engaging content that’s jargon-free and easy to understand, aiming to take the complication out of pensions.
Dedicated employer contact form
You’ll find a dedicated employer contact form on the Contact Us page of the LPPA website. This allows you to contact our team for support and guidance any time you need it.
Beneficial bulletins and newsletters
We’ll keep you updated on news and developments in LPPA and across the wider pension world. We do this by sending you a newsletter twice a year, as well as bulletins that aim to address sector-specific information for employers.
Imperative online learning
We plan and deliver effective online learning, which is designed to educate you, build your knowledge and support your needs. This aims to add value to your role as an employer and, in turn, provide your members with the best experience.
While providing a way to effectively update and train Employers, we hold these annual conferences to help you build, develop and maintain a strong working relationship with us.
Aimed specifically at LPPA Clients, we hold these beneficial forums twice a year. The content is driven by key Client feedback, while providing an opportunity for us to share LPPA’s goals and achievements with you.
Arranged and supported by the Employer Engagement Team, these events are available for the Members and Employers of a selection of our Clients. This allows more specific topics and issues to be looked at and discussed in detail.
By responding to your needs, we can help you help your Members. But another way we can help you is by delivering a Member engagement programme of activities. From online presentations, campaigns to collaborations, these activities aim to fully support Members and, in turn, benefit you.
Presentations to educate
These engaging presentations for members, such as our monthly Scheme Essentials sessions, aim to help them understand all aspects of their pension. This ranges from retirement planning to redundancy options and taking pensions early.
Presentations to address scheme change
These insightful sessions aim to explain scheme changes and developments to Members. For example, when a new scheme is introduced, or a change in legislation is made, such as the upcoming age discrimination legislation, McCloud.
Campaigns to reach out
These effective campaigns are carried out to ensure we can reach out to Members when we need to. This includes ensuring their personal contact details are up to date to help with anything from reducing elapsed times, to encouraging Members to register for our online service.
Collaborations to raise our profile
Working with others is a key part of what we do to increase awareness of our services, communicate more effectively, and raise our strong Team profile. This includes meeting with new employers and working collaboratively with teams across our business.
We offer a range of different online sessions throughout the year. Click below to make a booking.