Being online makes it easier than ever to access information, manage important tasks and stay connected.
But with that convenience comes responsibility. Understanding how to protect your personal information can help you stay safe, avoid scams and use online services with confidence.
This Get Online Week, we’re sharing some simple advice to help members and employers stay safe online and make the most of LPPA’s digital services.
Why online safety matters
- For members – Whether you’re building your pension, have left employment or are already receiving your pension, understanding how to stay safe online can help you manage your pension with confidence.
Recognising suspicious communications, protecting your account and keeping your personal information secure can reduce the risk of scams and help ensure your pension information remains protected.
It can also give you greater confidence when using online services like PensionPoint and help you access the information you need with peace of mind.
- For employers – Employers regularly handle important employee and pension information, making online security an essential part of pension administration.
Good digital security practices can help protect sensitive data, reduce the risk of fraud and support secure online processes. By understanding how to identify potential risks and protect information, employers can help create a safer experience for both their organisation and their employees.
Spotting suspicious messages
Many online scams begin with an unexpected email, text message or phone call.
These communications often create a sense of urgency, encouraging people to act quickly without checking whether the message is genuine. They may ask you to click a link, provide personal information or share account details.
If something feels unusual, take a moment before responding. Checking the source of a message and thinking carefully before sharing information can help you avoid becoming a victim of fraud.
Protect your accounts
Strong passwords remain one of the simplest and most effective ways to protect your online accounts.
Using unique passwords, keeping your contact details up to date and ensuring your account information is accurate can all help improve security and maintain access to your pension information when you need it.
Keep your personal information secure
Personal information is valuable and should be treated with care.
Whether you’re a member accessing PensionPoint or an employer managing pension administration, it’s important to be mindful of where and how information is shared online.
Taking simple precautions and using trusted websites and services can help reduce the risk of personal information falling into the wrong hands.
What LPPA will and won’t ask for
We may contact you about your pension and, where necessary, ask you to confirm information so we can deal with your enquiry. However, we will never ask you to disclose your password or login credentials.
If you’re ever unsure whether a communication claiming to be from LPPA is genuine, please contact us directly before taking any action.
Take the next step
Online security doesn’t need to be complicated. Small actions can make a big difference.
This Get Online Week, take a few moments to review your online security, make sure your details are up to date and familiarise yourself with how to recognise suspicious communications.
By staying alert and following good online habits, you can help protect your personal information, your pension and your peace of mind.